Return Policy

Returns
Our policy lasts 4 days. If 4 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. The receipt can be downloaded from the email address used when placing the order.

Damages
We must receive notification of damaged products within 24 hours of delivery. We require a picture of the damaged item to be emailed to us at sallydee@gmail.com for our review.
For products damaged during delivery, please keep all original packing material for courier inspection in order to file a claim with the courier service. Once we receive the package in our office, we will assess it and give feedback within 48 hours.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed either through Mpesa or deposit into your bank account.

Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank or MPESA account again. Then contact your bank or Safaricom, it may take some time before your refund is officially posted.

If you have done all of this and you still have not received your refund yet, please contact us at sallydee@gmail.com or Whatsapp 0726211208.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sallydee@gmail.com and send your item to the agreed-upon point of sale or via rider.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift card will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should deliver the product at any of our specified POS or via wells Fargo/riders to the advised location.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.